This document explains how Vilagi IT Solutions FZE LLC collects, uses, discloses and protects information when you visit our website or engage us for cloud, cybersecurity, software development or managed IT services.
Vilagi IT Solutions FZE LLC ("Vilagi," "we," "us," or "our") is an enterprise technology company headquartered at CWS-1V-226746, 26th Floor, Amber Gem Tower, Ajman, United Arab Emirates. We deliver cloud computing, cybersecurity, IT infrastructure, software development, web and mobile development, AI solutions, data analytics, networking and managed IT support to organizations across the UAE and beyond.
This Privacy Policy describes how we handle personal data collected through our website (the "Site") and through enquiries submitted via our contact channels. By using the Site or submitting your information to us, you acknowledge that you have read and understood this Policy.
When you complete our contact form or reach out via email, phone, or WhatsApp, we may collect:
Standard technical information may be logged automatically when you visit the Site — such as IP address, browser type, device type, operating system, referring pages, and visit timestamps — used in aggregate for security, diagnostics and performance monitoring.
We use the information we collect to:
We do not sell your personal data, and we do not use contact-form submissions for unrelated marketing without your consent.
Where applicable, we process personal data on the following bases: your consent (for example, when you submit the contact form); the necessity of processing to take steps toward a service agreement with you; our legitimate business interests in operating and securing the Site and responding to enquiries; and compliance with our legal obligations under UAE law, including Federal Decree-Law No. 45 of 2021 on the Protection of Personal Data ("UAE PDPL") and its implementing regulations.
We rely on a small number of trusted providers to operate the Site and communicate with visitors:
| Provider | Purpose |
|---|---|
| Google Fonts | Loading web typography used across the Site |
| Cloudflare CDN (Font Awesome) | Loading icon assets used across the Site |
| WhatsApp (Meta) | Enabling direct chat with our team via the floating WhatsApp button |
| Email & telephony providers | Receiving enquiries sent to our published email address and phone number |
These providers operate independently and are governed by their own privacy policies. We encourage you to review the policies of any third-party service you interact with through our Site.
We retain personal data submitted through our contact form for as long as necessary to respond to your enquiry, pursue a resulting business relationship, and meet our legal, accounting and contractual obligations. Where no ongoing relationship results, enquiry data is generally retained for a limited period thereafter for record-keeping and then deleted or anonymized, unless a longer retention period is required by law.
As a cybersecurity and IT infrastructure provider, we apply administrative, technical and physical safeguards designed to protect personal data against unauthorized access, alteration, disclosure or destruction. However, no method of transmission over the internet or electronic storage is completely secure, and we cannot guarantee absolute security.
Subject to applicable law, including the UAE PDPL, you may have the right to:
To exercise any of these rights, please contact us using the details in Section 14 below.
Our Site and services are directed at businesses and professionals. We do not knowingly collect personal data from individuals under the age of 18. If you believe a minor has provided us with personal data, please contact us so we can take appropriate action.
We are based in the United Arab Emirates and primarily process data within the UAE. Where we work with vendors or partners located outside the UAE, we take reasonable steps to ensure that any cross-border transfer of personal data is subject to appropriate safeguards consistent with applicable data protection law.
We may update this Privacy Policy from time to time to reflect changes in our practices, services, or legal obligations. The "Last updated" date at the top of this page indicates when this Policy was last revised.
By continuing to use our Site, or by submitting your information through our contact form after changes take effect, you acknowledge the updated Privacy Policy.
If you have questions, concerns, or requests relating to this Privacy Policy or how we handle your personal data, please reach out to us: